Return and Refund Policy

We will offer a refund and/or exchange within the first 30 days of your purchase . After 30 days we can NOT offer you a refund/exchange of any kind
Item(s) must not be broken and/or not used to process your refund/exchange. If the item is not in the same condition as you purchased it, we can NOT offer a refund/exchange
Only refunds/exchanges will be given if the item has a defective wick prior to purchase, broken pieces, or a wrong item
We will do everything in our ability to make sure you are satisfied with a solution to any issue that may happen with our products! Your 100% satisfaction is our #1 priority
We do have the right to deny your refund/exchange if we feel that it is not valid
The refund would be processed once we receive the item(s). It can take up to 5-7 business days depending on your banking institution
Please contact us through our chat or Contact Us page to process your return/exchange